Sizing Guidlines

Please use this GENERAL sizing guideline to determine the best fit of your Infant/Toddler clothing items.

Infant
Measurements	3 Months	6 Months	12 Months	18 Months	24 Months
Weight	8-11 lbs	12-16 lbs	17-22 lbs	23-25 lbs	26-28 lbs
Height	22 in	22-24 in	24-27 in	27-30 in	30-33 in
Chest	18 in	19 in	20 in	21 in	22 in
Waist	21 in	22 in	23 in	24 in	25 in
Toddler
Measurements	2T	3T	4T
Weight	28 lbs	32 lbs	34 lbs
Height	34 in	38 in	41 in
Waist	26 in	27 in	28 in

OUR EXCHANGE POLICY FOR CHILDREN'S CLOTHING & GIFTS

Your satisfaction is VERY important to us, therefore we would like to minimize returns as much as possible. We are always happy to answer questions about the products we carry or provide measurements to assist with sizing, check material content, color, etc. Please email or call us before ordering if you are not sure of the size or would like additional information.

In the event an item was not as expected, we will offer an EXCHANGE or a STORE CREDIT *, within 14 days of the purchase date. NO REFUNDS. Sales become final 14 days after you receive your order.

NO EXCHANGES or STORE CREDITS will be issued on the following: Special Order Items, Personalized Items, Items on Sale or Clearance discounted at 15% off or more, or identified as a "Final Sale" are not returnable.

PLEASE NOTE: *Swimwear, Pajamas, Socks, Hair Accessories ***Special Occasion Party Dresses, Personalized Items, Seasonal/Holiday Items are considered final sale only.

***We will exchange Special Occasion & Party Dresses & Seasonal/Holiday Items for size only within 10 days of receipt of items (if size is not available, store credit will be given). Holiday Apparel will not be accepted for size returns 10 days before and at any time after the Holidays.

*NJ Health Laws prohibit the return of swimwear.

We offer no price adjustments on previous purchases.

If you find it necessary to exchange or return an item for store credit, please contact us for a RAN. (Return Authorization Number). This number must be written on the outside of the return package. Packages that arrive without a Return Authorization Number will be refused. Shipping for both the return and the exchanged item is at the expense of the purchaser.

To be exchanged for merchandise OR store credit, the item must be in its original condition. Tags must be intact, unlaundered, etc. If these requirements are not met, we cannot accept the exchange. Item must return shipped in a similar fashion to how it was received (inside water-tight bag and bagged or boxed). Please include a copy of invoice so we know who to credit.

Please allow up to 30 days for processing of returns for store credit. If you have not received a credit within that time please feel free to contact us.

Exchanges or returns should be mailed to:
Once Upon A Time…
A Special Occasions Boutique
453 Main Street
Little Falls, NJ 07424

BE SURE TO GET AN RA NUMBER FROM US FIRST. Thank you.
You can reach us by phone at:
973-890-7077
or E-mail us

If you ordered using a promotional discount and you do not meet the criteria for the discount after the return, handling fees may apply and your credit may be adjusted accordingly.

***Special order items are ordered specifically for you from the manufacturer and as they are items we did not order for our boutique or are additional merchandise we did not plan to purchase, are considered final sale.

All policies effective for orders placed on/or after March 22, 2007.

OUR EXCHANGE POLICY FOR INVITATIONS & FAVORS

We want you to be 100% satisfied with your purchases from us. Therefore, we encourage you to contact us before ordering if you have any questions regarding quality, size, coloring, content, etc. of any favors or invitations. We will be happy to try to obtain samples of anything we can to ensure your satisfaction prior to finalizing an order. Further, we are a storefront and carry many of the items in our store so we can give you first hand information about the product or you are more than welcome to come in and view things in person.

But please note, all invitation and favor orders are special order items and therefore are considered FINAL SALE. We do not stock favors, so they are specifically ordered for you.

DAMAGES
Although we try to pack each item carefully for shipping, some occasional damage is inevitable. We will issue credit or send you replacements for damages items, but please allow enough time to receive the replacements via UPS ground service.

You must provide us with Photos to show damages.
Once photos are reviewed we will ship out replacements.
Please e-mail photos along with your order # to onceuponatimestore@hotmail.com
We cannot be responsible for any air charges necessary to get you the replacements in time for your affair.

All Damage claims must be made within 5 days of receiving the merchandise.  SORRY, NO DAMAGE CLAIMS WILL BE ACCEPTED AFTER 5 DAYS.

OUR CANCELLATION POLICY ON RENTALS

Due to the high demand of our rentals, all items booked and confirmed with us are subject to a 30% cancellation fee. Upon receipt of the confirmation of your rental date, you will have 10 days to cancel the rental and receive a full refund. Thereafter, a 30% cancellation fee applies to all cancellations.

PAYMENT OPTIONS

We accept the following forms of payment:

* VISA * MASTERCARD * DISCOVER * AMERICAN EXPRESS

PLEASE NOTE: Orders are processed directly online with our credit card company as soon as they are placed and if cancelled will incur a 20% restocking fee.